Simulations in the Contact Center

Posted: January 30, 2011 in Simulation
Tags: , , , , , , , , , , , , , , , ,

Learn about the “whats, whys, and hows” of using simulation in the contact center.  In addition, you’ll hear how simulation-based training can dramatically improve your performance.

http://www.screencast.com/t/5XqIa4riZ

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