About TouchPoint Interaction

Welcome to Touchpoint Interaction’s Blog!

Business leaders ask how they can get more from their customer touch points.  They want higher productivity, greater customer satisfaction, and faster solutions, all at a lower cost. We answer their needs with contact management products and services that help them not only deal with customer touch point challenges but also transform their businesses.  TPI has unique experience and strategic vision… ..It’s a vision that fortune 100 leaders and startup companies have used to build lasting customer relations, control costs, and grow profits.


Touchpoint Interaction can do the same for you. We promise to improve your organization’s efficiency and effectiveness through our customer touch point technology and professional services.  Your customers receive consistently superior service while you benefit from continually decreasing costs.  We base our promise on our:


The associates at TPI are veteran customer contact specialists.  Each has hands-on experience in developing, building, and managing in-house and outsourced customer contact operations. We offer an informed perspective on a full spectrum of customer contact areas from tactical operations to training, quality, metrics, process redesign and touch point technology.


Organizations seek out our associates for their expertise in the industry. 


  • The American Society for Quality (ASQ), the Malcolm Baldrige Program Administrators, selected a TPI associate to contribute to its quality audit handbook.
  • The American Productivity and Quality Center (APQC) selected a TPI associate to develop a benchmarking study series focusing on customer contact.
  • Call Center Magazine presented the “Call Center Pioneer” award to a TPI Associate.
  • Fortune Magazine invited a TPI associate to author an international customer contact supplement.
  • Trade publications including Call Center Magazine, Service Level Newsletter, Teleconnect, Teleprofessional, Call Center Times, CIAC newsletter, E-talk newsletter, and Call Centre Magazine – Europe have published articles written by TPI’s staff.




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