Posts Tagged ‘Customer service’

The benefits of simulation-based training have been long apparent-just ask any airline pilot, who must spend hours in a flight simulator before ever entering the cockpit of a plane.

And that’s no surprise. Research has confirmed commonly understood belief that people retain only between 5 to 10 percent of what they learn through reading and lectures; while that number increases from 75% to 90% when they practice by doing or teach others (simulation).

Now, you can put the unsurpassed training power of simulation to work in your contact center with StarPerformer, a unique simulation software designed specifically to address the complex needs the contact center industry.

Contact center agents can hone their skills without placing current or prospective relationships at risk.  StarPerformer makes investing in your contact center agent knowledge and skill easy and affordable.